Privacy Policy
Last Updated: [2025]
This Privacy Policy explains how ArtSupport Australia ("the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from artsupport.com.au.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via email at [email protected] or by mail at the following address:
ArtSupport Australia
PO Box 2060
NOOSA HEADS QLD 4567
Personal Information We Collect
When you visit the Site or make a purchase, we may collect certain personal information. This information helps us deliver a personalised experience and ensure the proper fulfilment of your orders. Below is a breakdown of the information we collect:
1. Device Information
- Purpose of collection: To optimise the performance and functionality of the Site and to analyse site usage.
- Data collected: Web browser version, IP address, time zone, cookies, browsing history, search terms, and interactions with the Site.
- Source of collection: Automatically collected when you access the Site.
- Third-party disclosure: Shared with our web host and platform providers (ex. Kajabi, Google Analytics).
2. Customer Information (for purchases)
- Purpose of collection: To process payments, fulfil orders, arrange shipping, and communicate with you regarding your purchase.
- Data collected: Name, billing and shipping addresses, payment information (credit card details, email, and phone number).
- Source of collection: Directly from you during purchase.
- Third-party disclosure: Shared with our payment processor (ex. Kajabi Payment, Stripe).
3. Customer Support Information
- Purpose of collection: To assist you with enquiries, orders, and customer support.
- Data collected: Your name, email, order number, and any communication details you provide.
- Source of collection: Collected when you contact us for support.
- Third-party disclosure: Shared with customer service management systems.
4. Sharing Personal Information
We may share your personal information in the following ways:
- Service Providers: We use third-party providers to help us operate the Site and deliver our services (ex. Kajabi for e-commerce, email marketing tools).
- Legal Obligations: We may disclose your information if required by law, in response to legal processes, or to protect our rights.
- Business Transfers: In the event of a business sale or merger, your personal data may be transferred to the new owner.
5. Behavioural Advertising
We use your personal information to offer targeted advertisements or marketing communications. For example:
- Google Analytics: Helps us track Site usage and understand customer behaviour. You can read more about Google's privacy practices here.
- Advertising Partners: We share browsing data with advertising platforms (e.g., Facebook, Google) for more tailored ads. For more information or to opt out, visit Digital Advertising Allianceā€™s opt-out portal.
6. Using Personal Information
Your personal information is used to:
- Process and fulfil orders, including shipping, payment, and communication.
- Offer new products, services, and promotions.
7. Lawful Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal information based on the following lawful grounds:
- Your consent.
- The performance of a contract with you.
- Compliance with legal obligations.
- Legitimate business interests, without overriding your rights.
8. Data Retention
We retain personal information for as long as necessary to fulfil our obligations or comply with legal requirements. You can request deletion of your personal data at any time.
9. Automatic Decision-Making
We do not engage in automated decision-making that has a significant legal effect on you. However, our third-party services (such as payment processors) may use automated decision-making for fraud prevention purposes.
10. Cookies
We use cookies to improve your experience on our Site. These cookies store information on your preferences, help with analytics, and personalise ads. For more information, visitĀ Kajabi's cookie policy.
11. Your Rights
As a customer, you have the right to:
- Access your personal information.
- Request corrections to your data.
- Ask for the deletion of your data.
- Withdraw consent for processing where applicable.
For more information on your rights or to exercise them, please contact us at [email protected].