Privacy Policy
Last Updated: 30 September 2026
ArtSupport Australia ("ArtSupport Australia", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how ArtSupport Australia collects, holds, uses and discloses personal information in connection with our website, digital platforms, products, subscriptions, programs, professional services and other business activities.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
The personal information we collect depends on how you interact with ArtSupport Australia. This may include your name, email address, phone number, billing or postal address, business or organisation name, website and social media details, account and subscription information, purchase and transaction information, communications with us, and information provided through forms, applications, submissions, surveys or enquiries.
We may also collect information you provide when participating in mentoring, consultations, workshops, programs or other services, information submitted for publication through our opportunities platform, artist submissions, directory or other public-facing services, and technical information relating to your use of our website.
We only collect personal information that is reasonably necessary for our business activities and services.
2. How We Collect Personal Information
We may collect personal information directly from you when you visit or use our website, create an account, subscribe to a paid or free service, join our mailing list, purchase a product or service, register for a workshop, program or event, book mentoring or professional advice, submit an opportunity, job, artist submission, directory application or other listing, complete a form, survey or application, contact us, or interact with ArtSupport Australia through social media.
We may also collect certain information automatically through cookies, analytics tools and similar technologies when you use our website.
In some circumstances, information may be provided to us by a third party, such as an organisation engaging ArtSupport Australia to deliver a workshop, program or other service.
3. Publicly Available Information
As part of operating our opportunities, resources and industry information services, ArtSupport Australia may collect and use information that has been made publicly available by individuals, businesses, organisations, government bodies or other third parties.
This may include information about opportunities, jobs, grants, programs, events, organisations and professional services published on public websites or other publicly accessible sources.
Where this information includes personal information, such as the name or professional contact details of a representative, we only use that information where reasonably relevant to providing our services and subject to applicable privacy requirements.
4. Website and Device Information
When you access our website, certain information may be collected automatically. This may include your IP address, browser and device information, operating system, time zone, pages viewed, referring websites, search activity, interactions with the website, cookies and similar technologies.
We use this information to operate and improve our website, understand how people use our services, identify technical issues and analyse website performance.
This information may be processed through third-party platforms and service providers that support the operation of our website.
5. Accounts and Subscriptions
When you create an account or subscribe to an ArtSupport Australia service, we may collect information required to create and manage your account. This may include your name, email address, subscription status, account activity, purchase history and information relating to the services you access.
We use this information to provide and administer your account, manage subscriptions, provide access to products and services, communicate important service information and provide customer support.
6. Purchases and Payments
When you purchase a product, subscription or service, we collect information necessary to process and manage your purchase. This may include your name, email address, billing information, transaction information and details of the product or service purchased.
Payments are processed through third-party payment providers and platforms. ArtSupport Australia does not ordinarily store your complete credit or debit card details.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
7. Submissions, Applications and Public Listings
ArtSupport Australia provides services that allow individuals, artists, businesses and organisations to submit information for consideration or publication. This may include arts opportunities and jobs, artist submissions, directory applications and listings, business or organisation information, biographies and descriptions, images, websites, social media links and other materials submitted for publication.
By submitting information for publication, you acknowledge that the relevant information may be published on our website, included in emails or newsletters, promoted through ArtSupport Australia channels and made available to users of our services.
Information intended for publication may remain publicly accessible until the relevant listing is removed, expires or is otherwise taken down.
We may retain additional contact or administrative information relating to your submission that is not publicly displayed.
If you provide personal information, images or other materials relating to another person, you are responsible for ensuring that you have the appropriate authority or permission to provide that information to us for the intended purpose.
8. Professional Services, Workshops and Programs
If you participate in mentoring, professional advice, consulting, workshops, programs or other services provided by ArtSupport Australia, we may collect information reasonably required to provide that service.
This may include information about your creative practice, career, business, professional goals, projects, applications or other matters you choose to provide or discuss with us.
We use this information to deliver the relevant service, communicate with you, maintain appropriate business records and provide agreed resources or follow-up information.
9. Customer Support and Enquiries
When you contact us, we may collect your name, contact details, account or order information and any other information you provide as part of your enquiry.
We use this information to respond to enquiries, provide support, resolve issues and maintain appropriate records of our communications.
10. How We Use Personal Information
We may use personal information to provide and manage our website, products and services; create and manage accounts and subscriptions; process purchases and payments; provide professional services, workshops and programs; assess and manage submissions, applications and listings; publish information submitted for public-facing services; provide our opportunities, resources and industry information services; respond to enquiries and provide customer support; and communicate important service or account information.
We may also use personal information to send newsletters and marketing communications where permitted, improve our website and services, understand how our services are used, maintain business and financial records, prevent fraud or misuse, comply with legal obligations and protect our legal rights and legitimate business interests.
We may use information for another purpose where you have consented to that use or where permitted or required by law.
11. Marketing Communications
If you subscribe to our mailing list, create an account, purchase a product or service, or otherwise consent to receive communications from us, we may send you information about ArtSupport Australia. This may include information about opportunities, resources, programs, workshops, products, services and business updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential communications relating to your account, subscription, purchase, booking or service.
12. Cookies and Analytics
We use cookies and similar technologies to operate our website, remember preferences, understand website usage and improve our services.
We may use third-party website and analytics platforms to understand how visitors interact with our website. These services may collect information such as your IP address, device and browser information, pages viewed and interactions with the website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
Third-party providers may collect and process information in accordance with their own privacy policies.
13. Sharing Personal Information
We do not sell personal information.
We may disclose personal information to third parties where reasonably necessary to operate ArtSupport Australia or provide our services. These may include website and hosting providers, payment processors, email and communication platforms, analytics providers, cloud storage and software providers, contractors, professional service providers, accounting or legal providers, and organisations involved in delivering a program, workshop or service with ArtSupport Australia.
We may also disclose information where required or authorised by law, in connection with legal proceedings, to protect our rights or the rights of others, or to investigate suspected fraud, misuse or security issues.
If ArtSupport Australia or part of its business is sold, transferred, merged or restructured, information may be transferred as part of that transaction, subject to applicable privacy requirements.
14. Third-Party Service Providers and Overseas Processing
ArtSupport Australia uses third-party platforms and services to operate its website and business. These may include services used for website hosting and customer accounts, payment processing, email communications, analytics, cloud storage, forms, administration and business management.
These providers may collect, store or process personal information on our behalf or independently in accordance with their own privacy policies.
Some third-party service providers may store or process information outside Australia. As a result, personal information may be transferred to, stored in or processed in overseas jurisdictions. The countries involved may vary depending on the service provider and the infrastructure they use.
Where required by applicable law, we take reasonable steps in relation to the handling of personal information by overseas recipients.
15. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be stored electronically through the website, customer management, payment, email, cloud storage and other systems used to operate ArtSupport Australia. Access to personal information is limited to people who reasonably require access for business purposes.
While we take reasonable precautions to protect personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
16. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to operate our business, maintain appropriate records or comply with legal, accounting and regulatory obligations.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal and record-keeping requirements.
17. Data Breaches
If we become aware of a data breach involving personal information, we will assess and respond to the breach in accordance with applicable legal requirements.
Where required, this may include notifying affected individuals and the Office of the Australian Information Commissioner.
18. Accessing, Correcting or Deleting Your Information
You may contact us to request access to personal information we hold about you, request that inaccurate or outdated information be corrected, or request deletion of personal information.
We will consider requests subject to applicable legal, contractual and record-keeping requirements and may need to verify your identity before providing access to, correcting or deleting personal information.
In some circumstances, we may be unable or not required to fulfil a request. Where appropriate, we will explain the reason.
You may also withdraw consent where our handling of your information is based on your consent or unsubscribe from marketing communications at any time.
19. Third-Party Websites
Our website and services may contain links to websites, services or resources operated by third parties.
ArtSupport Australia is not responsible for the privacy practices, security or content of third-party websites. When you leave our website or access a third-party service, we recommend reviewing the privacy policy of that website or service.
20. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable period.
Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
21. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, third-party providers or legal obligations.
The current version of this Privacy Policy will be published on our website. The date at the top of this policy indicates when it was last updated.
22. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, request deletion of information, or make a privacy complaint, please contact:
ArtSupport Australia
PO Box 2060
Noosa Heads QLD 4567
Australia
Email: [email protected]
